Delete your A-Sim account

1. 1Send us an email at support@a-sim.io from the email address on your A-Sim account. Use the subject line "Account deletion request".
2. 2We'll verify the request by replying to that email address. This is a one-step check — just confirm "Yes, please delete".
3. 3Your account is fully deleted within 14 days of confirmation, and we'll send a final email when it's done.

• Your A-Sim account (email, name, Google profile picture)
• Saved payment methods and Stripe customer reference
• All eSIM labels, notes, and custom plan nicknames
• Trip planner data and saved searches
• Marketing preferences and email subscriptions
• Login sessions and device tokens

A small amount of data is retained because the law (or our payment processor) requires it. None of it is used to contact you or market to you after deletion.

• Payment records and invoices (kept for ~7 years to comply with Canadian tax law)
• Anonymised purchase counts (so we can report on aggregate trends without identifying you)
• Fraud / chargeback logs tied to your email or payment method, where required by our payment processor

• Active eSIMs keep working until their data or validity runs out. Deleting your account does not refund unused data.
• This is irreversible. Once deletion is processed, we cannot restore your eSIMs, labels, or order history.
• If you just want to stop emails, drop us a note — unsubscribing doesn't require deletion.