A-Sim
HomeLegal

Refunds

Unused eSIMs are eligible for a full refund within 7 days of purchase if they haven't been installed. Once activated, refunds are pro-rated based on remaining data. Contact support to start a refund.

Last updated: 6/10/2026

Is your phone ready?

A-Sim eSIMs work on most phones from 2018 and later. A few quick checks before you buy:

  • iPhone XS or newer
    Running iOS 17.4 or later. (XR, XS, 11, 12, 13, 14, 15, 16 series all supported.)
  • Android 9 (Pie) or newer
    Most Pixel, Galaxy S20+, OnePlus 8+, Xiaomi 11+ phones support eSIM.
  • Carrier-unlocked phone
    If you bought your phone on a carrier plan, double-check it isn't network-locked.
  • Wi-Fi at install
    Install over Wi-Fi before you fly. Give it 15–30 minutes to provision.

Not sure? Download the A-Sim app to know for sure — our built-in check verifies what's supported.